Can't get the SIM to work on your phone, tablet or mobile device? We love mobile technology as much as we love travel, so we fully understand that you'll want a travel SIM that works for you.
If we can't get your SIM working within 21 days. ekit will refund the full value of your purchase, including shipping and insurance costs.
Follow the below simple steps:
Please note that this offer is valid for 21 days from the date of purchase, so ensure that your SIM is working before then, and contact our Customer Service team as soon as possible if there any problems. Please also note that we cannot refund any credit that has been used as a result of the SIM being active.